DA99 Privacy Policy — Our Commitment to Protecting Your Information

Welcome to DA99 — Bangladesh's trusted online betting and entertainment platform. We believe your privacy is a fundamental right. That's why DA99's privacy policy is built on full transparency: you'll always know exactly what information we collect, why we collect it, and how it's used.

This Privacy Policy applies to DA99's website, mobile app, and all other digital services. By accessing or using any DA99 service, you are considered to have accepted the terms of this Privacy Policy. If you disagree with any part of this policy, please refrain from using DA99's services.

DA99's privacy policy may be updated over time. We will notify you of any significant changes via email or platform notification, so keep your registered email active and check this page occasionally.

DA99 collects three types of information — what you provide directly, what is gathered automatically through your usage, and what is received from third parties. A detailed breakdown is provided below:

DA99 uses your information for the purposes listed below. Each purpose is specific and directly related to improving your service experience. DA99 will never use your information for anything beyond what is stated here.

• Account Management: Creating, verifying, and maintaining your account.
• Payment Processing: Handling deposits and withdrawals securely.
• KYC Verification: Verifying your identity and preventing fraud.
• Customer Support: Resolving your questions and issues.
• Security Assurance: Preventing unauthorized access and suspicious activity.
• Platform Improvement: Analyzing platform activity to improve your experience.
• Legal Obligations: Complying with applicable laws and regulatory guidelines.
• Relevant Communications: Sending important updates, promotions, and offers (with your consent only).

DA99 analyzes your usage patterns to help promote responsible gaming. If any user's behavior shows signs of problematic play, we proactively step in to offer support.

DA99 never sells your personal data. However, limited information may be shared with trusted third parties in specific circumstances. Any such sharing is always carried out with the goal of protecting you and maintaining service quality.

• Payment Providers: Mobile Pay, Nagad, Rocket — used solely to process transactions.
• KYC Partner: Shared with authorized agencies for identity verification.
• Law Enforcement: Where required by law or directed by a court order.
• Technology Partners: For server hosting and cybersecurity services.

In the event of a change in ownership or merger of DA99's business, user data may be transferred to the new entity. This privacy policy will remain in effect in such cases.

The DA99 website and app use cookies and similar technologies. Cookies are small text files stored in your browser that help make your experience more convenient.

• Essential Cookies: Used to maintain login sessions and ensure security. These cannot be disabled.
• Functional Cookies: Used to remember your preferred language and settings.
• Analytics Cookies: Used to collect site usage statistics — completely anonymously.
• Marketing Cookies: Used to show relevant offers, only with your consent.

You can manage cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain DA99 features.

DA99 follows industry-leading standards to protect your data, maintaining strict security measures at both the technical and administrative levels.

• All data transmissions are secured with SSL/TLS 256-bit encryption.
• Sensitive data stored in the database is protected with AES-256 encryption.
• Two-factor authentication (2FA) is available and enabled.
• Regular penetration testing and vulnerability assessments are conducted.
• Only authorized personnel may access user data.
• Every instance of data access is logged and monitored.
• In the event of a data breach, affected users will be notified within 72 hours.

Under DA99's Privacy Policy, you have the following rights over your personal data. To exercise any of these rights, please reach out to our support team.

DA99's services are intended exclusively for individuals aged 18 and above. DA99 does not knowingly collect or process data from anyone under the age of 18.

If a minor is found to have registered on DA99, the account will be closed immediately upon detection and all collected data will be deleted. If you suspect your child is using DA99, please contact us right away.

DA99's platform may at times integrate with third-party services or payment gateways. These third parties have their own privacy policies, and DA99 is not responsible for their data practices.

• Payment gateways such as Mobile Pay or Nagad operate under their own policies.
• If you click on any link leading outside DA99, the policies of that site will apply.
• You will be informed before your data is shared with any third-party service.

DA99's privacy policy may be updated to reflect changes in technology, law, or business operations. Users will be notified via email or platform notification at least 7 days before any significant changes take effect.

About our data retention policy:

• Data for active accounts is retained for as long as the account remains active.
• After account closure, financial records may be retained for up to 5 years to meet legal requirements.
• KYC documents are retained for a defined period in accordance with regulatory guidelines.
• Marketing data is deleted as soon as you request it.

For any questions, concerns, or complaints regarding this Privacy Policy, contact DA99's Data Protection Team directly. We're always here to help.

To exercise any of your privacy rights, submit a request through the contact channels above. DA99 will endeavor to respond within 30 business days.